Cancellation Policy

Dear guest,
We realize that sometimes plans change. In order to be fair to other prospective guests and to avoid unnecessary charges, please abide to the following cancellation rules which are applicable once your booking has been confirmed (by advance payment of full amount).

General rules for all bookings

Cancellations should be done by 2 p.m. local time.

Standard bookings

Example: if you have booked for 3 days (Friday, Saturday, Sunday) then to get a full refund on all 3 days you need to cancel your booking before Monday 2 p.m. local time. If you cancel your booking after 2 p.m. and before Tuesday 2 p.m. (meaning cancellation occurred 3 days before schedule arrival date) you will be entitled to a 90% refund for the 1st Day (Friday) and full refund for the 2nd and 3rd day (Saturday and Sunday).

Group Bookings

For groups bookings cancellation rules will be agreed on, prior to confirmation, based on the specific reservation and services requested.

General Note

In the unfortunate case where you may have incurred in charges due to late cancellation, we will however do our best to re-let your accommodation and if successful, we will refund the full amount for those days in which your accommodation was re-let.

Changes or cancellations are only accepted by telephone.
You can find phone numbers here.

Sabana Beach Resort is not responsible for weather conditions, personal emergencies or other situations that may impede you from reaching the resort.

Download a copy of this policy in PDF format